Manage your visit

Change or cancel a confirmed visit.

Request a new time or a cancellation for a visit that is already confirmed.

Your confirmed appointment is safe. A rescheduling request does not automatically cancel an existing confirmed appointment. Updated details are valid only after direct confirmation.

This form needs JavaScript. It is switched off or did not load, so the Send button will not deliver your request. Write to hello@chosenmoment.com or message us on WhatsApp instead — both reach us directly, and we reply the way you ask.

How a change is confirmed. A change is not applied when you send this form. We check the request against the visit we hold and confirm it with you on the phone number recorded for that visit. Until you hear from us, the existing appointment stands.

Your confirmed visit

Name Please fill in this field.

Confirmed visit date Please fill in this field.

Request reference optional From the confirmation you received, if you have it. Leave blank if not — it is not required.

Phone number

Please fill in this field.

How would you prefer to be contacted?

Phone call WhatsApp message

Choose how you would like us to contact you regarding this request.

Email address optional Optional. A second way to reach you if needed.

What would you like to do?

Propose a new time Cancel this visit Another question

Anything to add? optional

Request not confirmed yet? If your visit has not been confirmed, this page is not needed — simply reply through the contact method you chose in your request.

Change or cancel a confirmed visit.

We have your change request.