What a visit looks like.
A personal consultation about diamonds and fine jewelry, on a date and time confirmed with you individually. Chosen Moment receives your request, reviews it personally and coordinates the next step. The selling company sets its own product details, prices and transaction terms, and confirms them with you directly.
Before
You will send one short request — preferred date and time, number of visitors, and how you'd like us to contact you. It will be reviewed personally; nothing will be booked automatically.
Confirmation
You will receive a clear outcome through the contact method you chose. When confirmed, your visit will have a fixed date and time, and the exact meeting details will be shared together with the confirmation.
On the day
Every individual visitor brings their own identity document — a passport from abroad, an Israeli Teudat Zehut if you live in Israel. Bring your questions, too.
Afterwards
Plans change — that's fine. A confirmed visit can be rescheduled or cancelled through Manage Visit, and the follow-up reaches you the way you chose.
Arrive independently
Visitors may arrive independently by train, bus, taxi or private vehicle.
If you plan to drive, the request form asks one optional parking-planning question. Selecting Yes does not reserve parking or confirm the visit.
What to expect
By confirmed appointment
Visits take place by confirmed appointment, at a fixed date and time. How long the consultation runs, and what it covers, are set by the company that receives you.
Ask about any term
If a term is unfamiliar, ask what it means.
Prepare your questions
Come with a precise brief or a vague feeling. Either way, write down beforehand what you are considering and what you want to ask.
Before and after
Confirmations and updates are sent through the contact method you chose.
Practical notes
- One document to bring. Every individual visitor brings their own identity document on the day — a passport from abroad, an Israeli Teudat Zehut if you live in Israel. This website never asks for its number, or for copies, scans or uploads.
- No live calendar. This site shows no availability and reserves nothing automatically. You state a preference; a person confirms a time with you.
- One clear follow-up. Updates arrive through the contact method you chose — a phone call or a WhatsApp message.
- Changes stay safe. If you ask to reschedule a confirmed visit, your current appointment stays active until a replacement is confirmed — or until you explicitly cancel.
- Tourist VAT refund. Tourists who meet the official eligibility rules can apply for a VAT refund when leaving Israel for qualifying purchases made at a business approved for the tourist VAT-refund arrangement. At the time of purchase, the required documents are a tax invoice and the dedicated refund document. The refund request is submitted before leaving Israel through the official VAT-refund service. Ask the selling company at the time of purchase whether it participates in the arrangement, and obtain the required documents then. Chosen Moment does not process the refund.